How to Write a Good Customer Service Resume
Creating an effective customer service profile or CV (Curriculum Vitae) is about highlighting your pertinent experiences and abilities. A well-written CV or resume as well as a compelling cover letter, along with an impressive LinkedIn profile, can make a huge difference when it comes to getting an interview. At Albany Resume, we specialize in offering CV and resume writing services covering letter writing, as well as LinkedIn profile optimization services to make to stand apart from your competition. In this article, we will discuss how to write about the quality of service you provide on your resume or CV. We will also show how you can demonstrate your skills in customer service on a CV or resume and offer tips on how to convey customer service expertise.
How do you describe customer service on a resume or CV?
When you are describing your service to customers experience, be sure to focus on specific work duties and responsibilities. Utilize action verbs like "assisted," "resolved," or "responded," to describe your tasks. Additionally, include any relevant measures, such as the percentage of satisfaction with your customers, to demonstrate your impact.
How do you present customer service skills on a resume or CV:
Alongside describing your experience, you need to include specific skills which are pertinent to customer service, including communication and problem-solving abilities. Include any relevant training or certifications, such as a customer service course or a certification for a particular customer service software.
What should I write about customer services skills?
When writing about customer service skills, focus on the most essential and applicable skills to the job you’re applying for. For instance, if the job requires a lot of telephone communication, emphasize your experience and skills for customer service by phone.
How can I document my experiences with my customers?
When you write about your customer service experience, use specific examples and measure your achievements. For instance, instead telling the reader that you "Helped customers with their questions," say "Assisted an average of 50 clients per day with their inquiries, resulting in a 95% percent satisfaction."
By following these tips and guidelines, you can develop a customer service resume or your CV and cover letters and LinkedIn profile that showcases the relevant skills and experience you have which make you a desirable candidate for customer service roles. Make sure the need to check your resume or your CV or cover letter before sending it out and think about asking for help from a professional Albany Resume if you need assistance.
